COVID-19 Update

16/06/2020

COVID-19 Update

16/06/2020

REOPENING OF MARSHALL AFTERSALES OPERATIONS FROM TUESDAY 26 MAY AND SALES OPERATIONS FROM MONDAY 1 JUNE.

We are pleased to announce that all Marshall Aftersales operations will be reopening for all customers from Tuesday 26 May and following the latest Government guidelines, our Sales operations from Monday 1 June.

Since 23 March, 62 strategic Marshall Aftersales hubs have remained open and providing vital Aftersales support to the emergency services, commercial vehicle operators, vulnerable customers and key workers. In line with the most recent Government advice and guidance, we will be reopening all Marshall Aftersales operations to provide a full suite of Aftersales services to all customers, including Service, Repair, MOT & Parts operations, Trade Parts operations and Paint & Body Repair Centres.

AFTERSALES OPERATIONS - REOPENED FROM TUESDAY 26 MAY.

Aftersales booking lines will be open from Tuesday 26 May and we look forward to taking your calls and booking your vehicles in.  
We will be operating a timed appointment system to minimise social contact and it is important that you arrive at our Service centres at the agreed time.  We will continue to give booking priority to verified NHS staff and key workers.

Please note, in the short term in the interests of safety, we will be unable to offer a collection and delivery service.

SOCIAL DISTANCING.

We will be taking extensive measures to ensure the health and wellbeing of our customers and colleagues at all our sites by implementing strict social distancing guidelines and other preventative measures in our facilities to ensure we can operate safely. All of our sites have made layout changes for 2 metres spacing, implemented clear signage and introduced enhanced front-of-house and back-of-house cleaning procedures and 'no touch' policy to ensure that social distancing rules are followed.

PROTECTION.

In addition to implementing the strict social distancing measures, we have ethically sourced and invested heavily in enhanced cleaning procedures, the supply of hand sanitiser stations, isopropyl alcohol-based sprays, gloves, facemasks and protective safety screens to ensure our sites are as safe as possible to receive visitors.

YOUR VEHICLE.

All vehicles will be subject to cleaning procedures and protection before we handle it and before it is returned to you. This will include external touch areas, door handles, seats, steering wheel, gear lever, handbrake, etc. 

SALES OPERATIONS -REOPENING ON MONDAY 1 JUNE.

In accordance with the latest Government guidance, our showrooms will reopen from Monday 1 June.

We have been working on our detailed reactivation plans for a number of weeks with the safety and security of our colleagues and customers at the heart of those plans.

We are confident that, in accordance with the Prime Minster's announcement, our businesses are COVID-19 secure and we look forward to reopening our Sales operations from 1 June. You can buy a new or used car, value your part exchange and organise your finance from the comfort of your home, and collect your vehicle with a contactless and hygienic handover process. For all your new and used vehicle sales enquiries and orders, our teams are here to help. Additionally, we will shortly be processing vehicles that were due to be collected just before and during the lockdown period and we will be making contact with you to arrange the safe handover of your new vehicle.