OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
116 ratings and 68 comments received in the last 90 days.
17 April 2024
Sam's proactive approach to sorting out the booking in and also getting the car back to me as planned
17 April 2024
Sam Byrne is fantastic and a credit to the company.
16 April 2024
Pleased with the after service exterior and interior clean as I work away and it's difficult to find the time myself
15 April 2024
Full explanation or work needed and pleasant waiting area.
15 April 2024
Just outstanding customer service from management and all staff. They are all very attentive.
14 April 2024
Sam was brilliant, helped me and made sure I got exactly what was needed and also helped to reduced the overall cost.
12 April 2024
Samantha Byrne was excellent from start to finish in her customer care and supporting me. Only disappointment with Marshall Scunthorpe is please restore the drive back home service. For a pensioner like me taxi fares are steep.
09 April 2024
Sam on service is brilliant helping sort appointments via email and keeping me informed of any problems.
08 April 2024
Previously completely dissatisfied, however, his time I'm satisfied due to Sam.
19 April 2024
The work done was ok