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ABOUT BMW Marshall Scunthorpe

Find out more about what we do and our team.

Meet the team

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Graham Etherington

Head of Business

Ryan Horton

Sales Manager

Ben Everett

Business Manager & Motability Specialist

Mohsin Zia

Business Manager & Motability Specialist

Allan Garside

Sales Executive

Mark Biela

Sales Executive & Motability Specialist

Steve Lilliman

Sales Executive

Tom Pratt

Sales Executive & Motability Specialist

Will Whittington

Sales Executive

Rachael Nairn

Local Business Development Manager

Gary Foster

Aftersales Manager

Sam Byrne

Senior Service Advisor

Nathan Blewett

Service Advisor

Ian Anderson

Parts Supervisor

Ronan Hughes

Parts Advisor

Mylea Hamilton

Receptionist

Carol Elliott

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Job was done on time and carried out well

Service

No reason to give less than 5 stars

Service

Excellent service from Sam Byrne as always.

Service

Always rapid. Always polite. Professional throughout the whole place.

Service

The customer service I received was excellent.

Service

Again the staff lead me through all work undertaken and explained details in a way I could understand.

Service

Faultless and easy service

Service

They just get on with the job

Service

Communication from beginning to end was great, a mechanical challenge during the service was communicated well and handled in a very pleasing way with BMW's support. Service plan worked - cover all the payment etc

Service

Sam is a huge asset to the service team nothing is any trouble.

Service

The work was carried out as promised. Including making the eight year old car look like new. No mean task!

Service

Very efficient and no hidden extras

Service

Sam Byrne on the service desk has been excellent as usual

Service

Excellent service.Friendly Staff.Nothing too much trouble.

Service

The customer experience is first rate: arranging for service, dealership ambience, specialist engineers, detailed reporting of service and video health-check with commentary an excellent innovation.

Service

Everything ran smoothly and efficiently.

Service

We received really friendly and excellent service.

Service

Everything was explained fully and fast service

Service

Excellent service.

Service

The whole process is efficient . The service staff ( Sam ) are professional , courteous and friendly .

Service

So helpful

Service

Good efficient friendly people at Marshall

Service

Helpful and efficient

Service

Professionalism of staff

Service

Staff are very helpful and go the extra mile To help

Service

They did a good job

Service

no issues at all - there was space for me to work while I waited, COVID protocols in place all good

Service

Sam was so lovely, helpful and very professional

Service

Everything was carried out as expected.

Service

Video of inspection and Sam's high level customer service in doing a thorough job.

Service

whilst there are problems presently with my tyres i am sure the issue will be resolved satisfactorily

Service

Professional service from the start. So no complaints.

Service

Again Sam, makes it such a pleasure to take your car there,

Service

Everything went according to Plan

Service

Nathan the man

Service

All completed on time and price seemed good. Booked in by Sam with excellent efficiency as always. We use this garage because she is so good and nothing is too much trouble. We have to travel to use it even though we have a BMW garage closer.

Service

could not have been more helpful doing the repair required

Service

Everyone associated with the garage has whenever I have had to deal with them been great. no problems at all.

Service

Was issues with tyre valves but all sorted quickly

Service

Excellent service and Sam was so helpful and informative

Service

Really welcoming environment and I was dealth with very professionally.

Service

Quick polite service. Nothing is a problem for them.

Service

Pleasant, hassle-free experience.

Service

No problems encountered

Service

Sam Byrne is an outstanding service advisor and Craig Scott an outstanding technician.

Service

Super job and a great hoover out too

Service

Excellent service by the staff and service team.

Service

Sam on the desk is fab!! So helpful, friendly and tells you exactly the information that you need, she makes the whole experience a joy whilst you are there :)) 10 stars Sam!!

Service

Always provide the best service

Service

Service team - particularly Sam was really helpful.

Service

Everything went as I expected...

Service

The work was completed to our satisfaction

Service

Senior service advisor was extremely efficient and very helpful to me.

Service

They did what was planned. Superb

Service

No hassle

Service

Dodgey work carried out by a previous body shop, Nathan pointed out the issues and advised that I return to get them to fix the error instead of paying again for Marshalls to do it. Other issues tireless investigated.

Service

As above, the past problems with the service agreement were put right which is all i really wanted.

Service

Great staff, nice atmosphere, awesome showroom.