Very good service provided, particularly by Nathan Blewett

I can be sure my car is I great shape

The service itself was straight forward. However, I always have to plan my services three/four weeks in advance as I need a courtesy car due to work commitments. It appears that this dealership only has the one spare car. SEE BELOW RESPONSE

Car serviced, cleaned and delivered on time

First class customer service

I have always had excellent service and advice when visiting Marshall or Astle as it was when I began in 2004. Staff will try to give me the best deal they can on a needed part or in the last case a service plan I had not considered.

Just waiting on repair news and a replacement but bolt

Only really had contact with the service team but they were great

Exceptional Customer Service given by all staff members in the Servicing Department at Scunthorpe in the last 13 years I have owned BMW's.

Good customer service, great choice of cars and got booked in straight away for my service.

Technician was good, service staff totally ambivalent to the situation, not interested in looking at the problem, just interested in selling 4 new tyres.

For the same reasons, nothing is too much trouble.

Efficient and reasonably priced

Have dealt with Marshalls (and formerly Astles) for over 25 years. staff exceptional.

I thought the car was having a full service, but when i collected it, it was just brake fluid. Now, a week later, i'm having to book it in again as the 36k service is due.

As above and I'm worried about the implications of not having these outstanding spares fitted on time

Good service

All went smoothly from dropping the car off till I collected it later the day

Samantha is very welcoming and always very helpful and professional

The service department are fine to deal with but_ see above.

excellent service with a smile every time

Car went in to get two new tyres, no issues with changing and car was washed and valeted when given back. A high standard and professionalism of work was completed.

Transport was arranged (home and back), the car serviced (and washed) in good time and feed-back was excellent. The lady also took time to fully explain the details of the Marshall's cost-spreading Service Plan - which I intend taking advantage of.

Very friendly and personable member of staff (Sam) that dealt with me

Friendly and welcoming whenever I went there

It is the first time I have dealt with Marshall Scunthorpe and I was very impressed with the service provided.

The repair was done quickly and to a good standard.

The service and our requests for seat cover repair and the painting of the hubs was dealt with in the specified time,and to a high standard. We were impressed with the video of the health check which was very reassuring.

Able to book in when i wanted and got car back the same day with no delays

Neil your service guy was great. He kept the car for a few days whilst I was away with work and that was no problem. He kept me informed throughout whilst not being invasive. I appreciated what he did and he made feel valued

Marshall BMW have had my M4 in 3x times trying to why my clock and date will not till forward after been updated.I must also stress the car was taken in for other faults all sensor issues

No coffee machine unfortunately - had a two hr wait whilst repairs done which is fine. Would have been nice to have beeen offered a drink

my service experience was as always fantastic, I recently had a heart attack and my car was picked up and returned when the work was completed, most caring and helpful staff which really makes a difference... thank you

I was completely satisfied with my experience from the start, communication was an issue though to get my new registration details, but this was mainly due to me starting a new job and not having mobile service in that area,

Very competent group

The purchase and delivery was everything I expected.

Very satisfied

Respectful and helpful staff.

Mohsin is a highly professional, respectful and reasonable gentleman who handled and managed all aspects of the acquisition of my new X4M40D with great poise, attentiveness and consideration.

Chris Portogallo listened and acted on my choices of vehicle and kept me informed of progress throughout. Extremely professional service provided.

The sales team were very professional. The important thing for me is they did what they said they would e.g. call when they said they would or email when they said they would.

I was given a fair price for my trade in, and got a good deal on my new X!.Nothing was too much trouble from making me a coffee, taking a test drive, keeping me informed on delivery and they made it a special day on collection.