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ABOUT BMW Marshall Scunthorpe

Find out more about what we do and our team.

Meet the team

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Graham Etherington

Head of Business

Ryan Horton

Sales Manager

Ben Everett

Business Manager & Motability Specialist

Mohsin Zia

Business Manager & Motability Specialist

Allan Garside

Sales Executive

Mark Biela

Sales Executive & Motability Specialist

Steve Lilliman

Sales Executive

Tom Pratt

Sales Executive & Motability Specialist

Will Whittington

Sales Executive

Rachael Nairn

Local Business Development Manager

Gary Foster

Aftersales Manager

Sam Byrne

Senior Service Advisor

Nathan Blewett

Service Advisor

Ian Anderson

Parts Supervisor

Ronan Hughes

Parts Advisor

Mylea Hamilton

Receptionist

Carol Elliott

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Always provide the best service

Service

Sam on the desk is fab!! So helpful, friendly and tells you exactly the information that you need, she makes the whole experience a joy whilst you are there :)) 10 stars Sam!!

Service

Service team - particularly Sam was really helpful.

Service

Everything went as I expected...

Service

The work was completed to our satisfaction

Service

Senior service advisor was extremely efficient and very helpful to me.

Service

They did what was planned. Superb

Service

No hassle

Service

Dodgey work carried out by a previous body shop, Nathan pointed out the issues and advised that I return to get them to fix the error instead of paying again for Marshalls to do it. Other issues tireless investigated.

Service

As above, the past problems with the service agreement were put right which is all i really wanted.

Service

Great staff, nice atmosphere, awesome showroom.

Service

As above, Sam and Gary most helpful and professional throughout!

Service

Very well looked after, COVID secure and work performed well

Service

The service is always carried out as expected and potential issues are flagged up.

Service

efficient

Service

Friendly service. Good communication. Resolved the issues I had with my car.

Service

Nathan is excellent and your new receptionist is very friendly

Service

Service good but would have preferred to just leave keys and go rather than wait in queue to be seen during covid.

Service

as above!

Service

Efficient and friendly service . Covid secure

Service

Excellent customer service

Service

Completed my full service and also some additional work I wanted to a high standard

Service

Same as above polite staff and good service.

Service

Always promptly dealt with and service goes the extra mile ie car is cleaned inside and outside.

Service

No problems a smooth process and result as I would expect.

Service

Very professional .

Service

Friendly and professional staff who know their business

Service

Car was cleaned inside and out

Service

They give a professional service.

Service

Sam is really helpful and keeps you upto date with everything that is happening.

Service

They are friendly, efficient and knowledgable.

Service

First class Service!

Service

Courteous and knowledgeable staff and kept me informed of progress. Car was returned in tip top condition once again

Service

Pleasant staff who kept me in the picture

Service

Polite and efficent at their job and car handed back clean.

Service

N/a

Service

The my boot lid was allowing ingress of rain water. This naturally entailed a short delay in obtaining a new seal - during which the car was kept indoors in the dry. The new seal was fitted and a complete water test was satisfactorily carried out

Service

Even though I was not involved everything seems to have worked out well.

Service

Friendly but professional staff with excellent knowledge of the vehicle. Work carried out to a high standard within the quoted timescale. A good waiting area with a good social distancing set up.

Service

Customer service is excellent. Every case is handled from start to end in a friendly and professional way. The most recent was a BMW recall, managed by Ian and Sam who went out of their way to meet my needs regarding Covid 19.

Service

Usual excellent service

Service

Fast, reliable and prompt on time

Service

Good professional service

Service

No issues, very efficient and helpful

Service

Everything l wanted was taken care of and on time

Service

Work done as stated

Service

Service as good as always.

Service

Always given great service.

Service

Sam Bryne in service reception is exceptional and a credit to the dealership

Service

Efficient service

Service

Very helpful staff, particularly Sam I the service the department. Excellent communication throughout

Service

Fantastic service and Sam was polite and informative as always.

Service

Fantastic service. Communication and advice amazing.

Service

All aspects of the process undertaken professionally and safely.

Service

Job well done

Service

No problems, great customer care

Service

excellent staff nothing was a problem.