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ABOUT BMW Marshall Scunthorpe

Find out more about what we do and our team.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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The new BMW 5 Series Touring

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BMW 5 Series Preview Event.

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BMW 5 Series Launch.

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Beat the VED Changes.

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BMW i3 Service Inclusive

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Winter Wheels & Tyres

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BMW Technology Event. 19-20 November 2016.

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Insist on a BMW Approved Bodyshop.

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Here Today, Yours Tomorrow.

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Macmillan World's Biggest Coffee Morning - Friday 30th September

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Drive Your 66 Plate. Ride Your 66 Plate.

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Marshall Scunthorpe Cinema Competition

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The new BMW M5 Competiton Edition.

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Motor Trader Industry Awards 2016

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The Scunthorpe Telegraph Motorshow.

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BMW Car Club Centenary Relay

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Motor Trader Industry Awards 2016

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Vacancy - Parts Advisor

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The Next 100 Years

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Customer Complaints Procedure

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Easter Opening Hours

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Newly appointed Corporate Sales Manager.

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Where Next?

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ROAD TAX CHANGES 01/04/2017

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Graham Etherington

Head of Business
  • Years in the company

Ryan Horton

Sales Manager
  • Years in the company

Gary Foster

Service Manager
  • Years in the company

Mark Camburn

Parts Manager
  • Years in the company

Heather Robertson

Marketing Manager
  • Years in the company

David Codman

Corporate Sales Manager
  • Years in the company

Rachael Nairn

Local Business Development Manager
  • Years in the company

Chris Portogallo

Sales Executive
  • Years in the company

Ben Everett

Sales Executive & Motability Specialist
  • Years in the company

Mohsin Zia

Sales Executive & Motability Specialist
  • Years in the company

Ian Wilkinson

Sales Executive
  • Years in the company

Alex Wilkin

Sales Executive
  • Years in the company

Tom Pratt

Sales Executive
  • Years in the company

Sam Byrne

Senior Service Advisor
  • Years in the company

Nathan Blewett

Service Advisor
  • Years in the company

TECHNICIANS

Steve Hill, Adam Portess, Chris Barber, Carl Pass, Dave Smith, Ryan Hellewell, Martyn Howden
  • Years in the company

Ian Anderson

Parts Supervisor
  • Years in the company

Jamie Chapman

Parts Advisor
  • Years in the company

Mylea Hamilton

Receptionist
  • Years in the company

Carol Elliott

Receptionist
  • Years in the company

Roberta Hamilton-Hughes

Receptionist
  • Years in the company

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

poor communication ring up and usually no one gets back to you left broken spring on top of wishbone

Service

The only reason is that my car was having a simple upgrade on the satnav, and it was supposed to be done in one day, but it took 3 days. The staff we're honest about the problems they were having and went out of their way to help me.

Service

Fast, polite and efficient

Service

As I said very efficient no nonsense and truthful about what was needed to be done.

Service

Fast , efficient and considerate.

Service

Sam on the Service Desk is always friendly, efficient and professional. She always does her best to minimize any inconvenience you might have, when leaving your car for service.

Service

Completed in agreed time and at agreed price. Also undertook additional work without changing this.

Service

Sam Byrne is absolutely brilliant. She’s very professional and goes out of her way to get the work done and accommodate the clients’ requests. She’s an asset for your company.

Service

I was kept informed of the progress on my car, very impressed!

Service

If the didn’t know the answer to my question they found out in a timely manner.

Service

Speedy recall done, well served with coffee while waiting - very friendly staff!

Service

Very obliging & approachable

Service

The MOT and sorting out a minor problem took no more than a couple of hours.

Service

A error was made with the booking of my service. However it must be said that staff went out of their way to recover the situation and make amends. Resolved satisfactorily.

Service

The staff are excellent and straightforward to deal with and always helpful.

Service

no issues or problems

Service

Service done to a very high standard.

Service

Accommodated my needs

Service

I feel as if my car is in safe hands

Service

Satisfied with the experience other than a waiting appointment for a MOT I was waiting nearly 2 hours.

Service

A very freindly atmosphere and i didnt feel pressured to buy

Service

FriendlyEfficientKnowledgeableQuick

Service

Samantha Byrne and the team at Marshall's BMW are a clear example of how customer service should be.

Service

Easy to deal eith

Service

As above.

Service

All work carried out to customer satisfaction.10/10

Service

As per answers in previous question.

Service

The personal approach of the Senior Service Advisor guarantees excellent customer service and regards customer satisfaction as the only legitimate outcome. She also regards customer loyalty highly.

Service

I was informed they would need the vehicle all day Monday and possibly run into Tuesday .I received it back repaired and washed Monday afternoon excellent first class treatment .

Service

Prompt service, accommodating and professional.

Service

Had to return to the garage as the oil warning light was showing after collection. Previously the standard of vehicle clean has been good this time it was poor.

Service

Problem solved

Service

A thoroughly professional dealership where nothing is too much trouble and where service to customers is paramount.

Service

Very efficient and did everything I expected with no fuss or problems. It was especially nice to have the car cleaned inside and out.

Service

Excellent customer service

Service

great service, very helpful.

Service

Easy to book in plus MOT completed as promised.

Service

Extremely poor experience with this dealership. I would not buy another BMW based on this experience alone. Call me if you are genuinely interested to know why.

Service

Very efficient

Service

The service and MOT was conducted in a good time with the car returned to me in a brilliant state, freshly valeted and running great.

Service

Always very friendly

Service

Took me in right away, found the problem and ordered the part.

Service

Sam in Service is great and an asset to the company

Service

The service manager went out of his way to ensure my BMW X5 was repaired to a high standard

Service

The technicians service the car as if it's one of their own, it's value for money and much more.The shining star at the heart is Sam who greats you, ensures your car is in safe hands and that whatever may be wrong it's nothing they can't deal with

Service

They accommodated my whims and fancies always with a smile. Very commendable.

Sales

The experience was let down slightly because the tyre pressures were all different and below the recommended pressures. I didn't find this out until nearly home.

Sales

Everything was very efficiently dealt with.

Sales

I have never used this dealership before I have always stayed local,but the salesman I met was really good, friendly it was like I had known him for years I will definitely use this dealership again

Sales

The new car was delivered on time and presented to me in the showroom. It looked amazing and made me feel fantastic.

Sales

Very helpful staff who were willing to go above and beyond in helping me to get the sale processed.

Sales

Cannot fault the way I was dealt with.

Sales

good service

Sales

Alex was very knowledgable on all aspects of the car

Sales

Alex Wilkie of Marshall made the experience very easy

Sales

The on-board systems although explained became very irritating in practice and too complicated, particularly as it was not clear which systems we had and which not.

Sales

What else would expect with bmw

Sales

Chris went the extra mile to secure me a car and a fantastic deal. I was very reluctant to change my 5 series for a Dustbin truck according to alex but I have made the right choice. The car is fantastic

Sales

Fantastic sales advice and detailed explanation of spec and features of new vehicle. Many thanks to Chris Portagallo for the time taken to ensure I made the right purchase.

Sales

Buying process smooth. Ben and Chris @ Marshalls Scunthorpe extremely helpful and knowledgeable.

Sales

Chris the sales person was great! Nothing was to much trouble

Sales

quality product

Sales

I was kept informed on the progress of the new car and found the handover well explained

Sales

Ben and the team were extremely helpful by providing all of the options to us during our purchasing journey and during the handover.

Sales

First class service