Good service and communication kept updated on progress of work being done job completed in good time and car well prepared after work done

As above

Quick appointment and efficient

From booking the appointment to collecting to collecting my car was seamless.

I have not received any apology for the inconvenience which the problems caused me. I felt like after I purchased the car I was no longer a priority.

Both the service dept and BodyShop at Grimsby went more than the extra mile and fitted us in during our urgent need after our accident. They deserve high commendation and are true ambassadors for Marshall BMW.

Mainly driven by BMW rather than Scunthorpe themselves.

Again the service I recieved was excellent but the initial problem with my car hasn't been fixed.

Able to offer a Saturday morning option

Sam is professional, efficient and extremely helpful

Fairly satisfied the staff were good in the service department ,but I think Marshall`s management need to look into the service they give its customers .

Upon being told I had to pay for the service, it was discounted & I was recompenced with a small amount towards the fuel it had cost me. But there was still no real explanation why this had happened.

Staff arranged for transport for me to and from work. Cost of service less than estimated

Did everything well, sorted some problems out that I'd been having and car drives well. More information on recommended work would have been helpful

They do exactly what they say they will

Car book in smooth and phone call recurved when complete. Video of Health Check also a nice touch. Well Done

Samantha and the team are very efficient

The dealership forgot to collect my car even though it was booked in

Good job done

As with answer in field 1, Arthur Schultz could not have done anything else to make this better.

Done to perfection

I had an excellent sales assistant in Mr Mohsin Zia who guided me through step by step and also provided appropriate advice

Overall stress free, very enjoyable experience

Mo was excellent throughout. Thanks!

Very helpful, good service and polite. I found buying a car a pleasure and not pressured.

Fast delivery of new vehicle. Arthur Shultz was great and made the whole process so easy and stress free, would definitely recommend.