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Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
Nathan sure this was his name on service desk really welcoming and efficient
This time I was served by Nathan in the service team and everything was fantastic and easy even in these difficult times.
Can't fault the staff
As above great service as always.
It was well deserved and done on schedule or maybe even ahead of schedule. Thanks to the technician (Mark I think) and to Samantha Byrne.
Always welcoming even in these uncertain times
Was in no rush for service but finished and back same day
The Engineer who dealt with my service Craig Scott was very professional and the Sam on Service was excellent too
First class service
work completed car washed and valeted
Stuck to time scale and very helpful.
Prompt service, zero problems.
All work carried out satisfactorily and on time.
Staff are excellent and always a pleasure to deal with
Very professional approach to looking after the customers. And also with Covid been about the way you are greeted to start with is first class.
Have been dealing with Sam and team for a number of years, they still provide that personal touch
Even in these difficult times the staff manage to provide a safe, welcoming showroom environment. Servicing is efficient, informative and vehicle was presented for collection to the usual high standard.
Excellent service by all under present Covid restrictions.
Great
Couldn't fault it, they rectified the issue under warranty.
Never any issues
All done on time. Analysis accurate. Personable approach at service desk.
Pleasant staff. Excellent video of work
Very well done
Dropped car off 3 hours later picked up...washed to.
Very friendly yet profession always keen to go the extra mile , Sam Byrne always makes you feel like a valued , courtesy punctuality and friendly on every occasion.
Booked in easily. Dealt with promptly.
All good no issues
The service department management kept me informed of progress throughout and arranged delivery on completion to my home, preventing the inconvenience that would otherwise resulted.
Completed on time and teturned clean
its a good friendly service and have managed the problems with current restrictions well
Completed on time and car cleaned throughout.
I feel welcome when entering the showroom even if I am only taking my car top service. They have all the safety equipment for them selves & the customers, But still go about there business I a normal manner respecting all safety aspects at all times
Tried there best, efficient as usual and car cleaned.