OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
110 ratings and 62 comments received in the last 90 days.
09 April 2024
Sam on service is brilliant helping sort appointments via email and keeping me informed of any problems.
08 April 2024
See above
08 April 2024
No courtesy cars
08 April 2024
Previously completely dissatisfied, however, his time I'm satisfied due to Sam.
08 April 2024
Friendly and helpful
07 April 2024
My radio favourites have all been wiped. Seats were moved And whilst not an issue with Marshalls, a few days later I got a warning on my info screen telling me to contact the dealer re EGR cooler check; which was one of the things they'd done!!
07 April 2024
See above
05 April 2024
My car was returned as promised with all the work completed and valet.
03 April 2024
Sam Byrne is best Service Lady ever
12 April 2024
Samantha Byrne was excellent from start to finish in her customer care and supporting me. Only disappointment with Marshall Scunthorpe is please restore the drive back home service. For a pensioner like me taxi fares are steep.