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The actual service was carried out at my local garage well however having to keep my car overnight while waiting for parts needed stopped this being completely satisfied. The person at my local Marshalls garage who dealt with me communicated well.
The gentleman that looked after me Nathan Blewett at Marshals whilst my car was having a service was excellent. He was polite, knowledgeable and made sure everything was spot on for me. Credit to BMW.
Good quality of service and work
Helpful staff and the service received was of a good standard.
Sam and the team always look after us exceptionally well.
The problem I had with my recently purchased vehicle was swiftly diagnosed and rapidly dealt with. The excellent service was augmented by a full health check emailed to me on the day - complete with video footage of the underside of the car.
Did what they said they would do
Friendly and professional staff, pleasant showroom.
I WAS COMPLETELY SATISFIED - AS ALWAYS
You earned 5 stars because you have an outstanding staff member, Sam, on your service desk
Problem solved quickly, complimentary valet included, car looked great
The people at Marshall BMW are very reliable.
Called when my MOT was completed for collection
All work carried out as asked Good service
Very good personal attention by the service manager who arranged courtesy car and explained the process thoroughly
The service/MOT went very well. I also had a emergency telephone system fault showing on the panal I paid 170 gbp for Diagnostics service which did not cure the fault. I asked if they could isolate the phone,but said no.609.00gbp extra for new contro
Disappointed with the standard of the complementary valet after the service
The customer service person (Nathan) did not seem to know what was going on. In addition he has quoted that all services will be around £130, which is clearly not true and misleading
Standard was as normal. Excellent
Service Department good and very helpful. However valet of the car was poor. Interior was left greasy and smeared and the exterior had only been half washed.
Fast, reliable and solid.
The lady from servicing was both polite and knowledgable, keeping me informed at all times. She is a credit to Marshalls at Scunthorpe.
Convenient appointment with the work completed on time and at a competitive price compared to other main dealers. Friendly efficient service provided by service staff in particular Sam.
Have been using Marshall's for many years, still the same carrying staff
Brilliant team can't fault them
They are no worse or better than any other garage.
Amazing customer service, very friendly staff
Felt confident driving away that the car was in good working order
Was ok but the pre set radio settings and sat nav had been wiped. The washing of the car wasn't up to the usual standard but I suppose it's a complimentary service you offer. Also couldn't find the car so was walking around looking for it!
The friendliness and professionalism of the staff.
Sam is a familiar face, has reassured me and restored my faith, so I feel comfortable about remaining as a customer. She is an absolute credit to the company.
the car went in for a recall but the part wasn't available so it had to go back in for another day
Can't fault anything
Give a good service, as always.
This time was great as always
All work done as requested. Also car washed.
Prompt service and return
Car was to be collected in the morning - it wasn't. I tried phoning but couldn't get through so drove the car to Marshall's. Debate had as whether recall work was required, it was when vehicle registration was corrected. Vehicle not returned as agree
A very modern level of service and value for money
Good service apart from the issues of communication in the booking process
Nothing to much trouble
The service dept are spot on, Sam was a delightful to deal with and very thoughtful on explaining everything. Great service and far better than Stratestone in Hull
Tyre depths omitted on MOT
Very friendly, professional and knowledgeable
Great service with pick up and drop off of vehicle, thanks Frank, a really nice well mannered gentleman 5 star* It looked like an attempt was made to clean the car, if so it was a very poor one!! 1 star*
Booking in problem dealt with and extremely efficient dealings with local branch of Marshall scunthorpe as usual. I was made to feel as though I did actually matter and not how I had felt when dealing with the call centre.
Initial telephone car to make the service appointment was dealt with by 3 separate people
Well looked after each step of the purchase
Our salesman Moshin Zia was very professional and friendly.
Professional staff made it all enjoyable and kept me well informed
Excellent service from Marshall BMW. However, as mentioned above a 5-6 week gap of no information, from BMW distribution / manufacturing following the weather damage suffered to what was intended to be my car.
Mo explaned everthing to me about the purchase and went through the details of the car on handover day
I felt very well looked after