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ABOUT BMW Marshall Scunthorpe

Find out more about what we do and our team.

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Graham Etherington

Head of Business

Ryan Horton

Sales Manager

Gary Foster

Aftersales Manager

Rachael Nairn

Local Business Development Manager

Ben Everett

Senior Sales Executive

Ian Wilkinson

Sales Executive

Alex Wilkin

Sales Executive

Paul Tait

Sales Executive & Motability Specialist

Tom Pratt

Sales Executive & Motability Specialist

Allan Garside

Sales Executive

Sam Byrne

Senior Service Advisor

Nathan Blewett

Service Advisor

Ian Anderson

Parts Supervisor

Jamie Chapman

Parts Advisor

Mylea Hamilton

Receptionist

Carol Elliott

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I had a brake service and i left the garage with no brakes due to air in the brake line.

Service

unable to use our car for aweek due tojob not being done

Service

They always do a great job servicing my car and the levels of customer service are brilliant, they offer great advice and will do what they can to help

Service

Always attentive and have always met my needs.

Service

Car serviced on time and reasonably priced

Service

Your service receptionist "Sam" was great from start to finish. I have dealt with "Nathan" before and he is good too.

Service

Staff very willing to help.

Service

I would have marked completely satisfied but the first time I called to book the car in, everyone was busy and I was promised a call back. I did not receive a call back and I had to call again the next day

Service

Pre se vice and post service, all aspects covered to my entire satisfaction.

Service

Service staff usually good, but I was ignored for about 15 mins when I went to collect the car.

Service

Car wash

Service

A reported running problem was diagnosed accurately and the fitting of the new part was incorporated into the routine service, which saved me time and resolved the issue immediately.

Service

This particular visit was fine and Samantha who works there is always very helpful. The problem occurs when calling the branch and waiting for a promised call back. We have 2 BMW's and it's always the same issue.

Service

Always going that extra mile to please you .

Service

Service is friendly accommodating and efficient

Service

This is not the first time, the cost and premuim status of BMW is not matched by its customer care, so why should I pay for a permium product when I get budget service.....

Service

Communications are brilliant, from booking a service, arriving on the agreed date and to collecting at the arranged time, I believe my pride and joy is in safe hands, in-depth explanation of work carried out and future requirement, from staff I trust

Service

sam byrne quality

Service

Great service. Drove from Portsmouth so they could do the work.

Service

Have been a customer at Astles now Marshalls for over a decade and they've always been efficient, courteous and fair on their pricing

Service

Marshall's completely satisfied my needs.

Service

They are efficient

Service

We were given very clear advice at all stages and we were dealt with in a friendly and courteous manner.

Sales

The car was ready on time as promised. Ian spent a long time with us in the car going over the controls.

Sales

The dealer did everything to try and make it a problem free process although BMW did cause a delay in the delivery

Sales

The sales executive, Ian Wilkinson, was helpful, knowledgeable and efficient in getting all necessary things completed in as short a time span as possible.

Sales

Fabio listened to what we wanted which helped us make the choice The promotion of a bonus voucher 'reveal' could not be uploaded and took 10-15 min to sort Tel Communication between reception & sales got confused & wrong between purchase & collect

Sales

exceptional service

Sales

Very happy!

Sales

Mo is an excellent sales man who really cares and gives 100% and knowledge

Sales

Everything was well organised and undertaken in a professional and friendly manner. All questions were answered clearly and fully. The handover was very well done.

Sales

Tremendous help and understanding between myself and the dealer representative

Sales

Very helpful staff member we dealt with.

Sales

Salesman excellent and informative. Polite and professional and didn't push unnecessary extras on to me, knew exactly what I required

Sales

Very professsional

Sales

Delightful experience

Sales

Every seamed friendly and helped me

Sales

got the car i wanted and extra without any hassle

Sales

The service was very good. The only downside is that paint protection was specified and the after-care kit was not included. I am still awaiting this being posted out to me.

Sales

Service was very good from all your employees.