Loading...

ABOUT BMW Marshall Scunthorpe

Find out more about what we do and our team.

Latest News & Events

Show me

0 items found Done

No news found with your current search criteria.

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Graham Etherington

Head of Business

Ryan Horton

Sales Manager

Gary Foster

Aftersales Manager

Rachael Nairn

Local Business Development Manager

Ben Everett

Senior Sales Executive

Ian Wilkinson

Sales Executive

Alex Wilkin

Sales Executive

Paul Tait

Sales Executive & Motability Specialist

Tom Pratt

Sales Executive & Motability Specialist

Allan Garside

Sales Executive

Sam Byrne

Senior Service Advisor

Nathan Blewett

Service Advisor

Ian Anderson

Parts Supervisor

Jamie Chapman

Parts Advisor

Mylea Hamilton

Receptionist

Carol Elliott

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Efficient and had car ready for when they said it would be ready

Service

Everything was first class

Service

Your service advisor Nathan is always a pleasure to deal with, very helpful and friendly. You now look after my wife's X5 as well as my Alpina and I have never had any complaints so far. The cars always come back clean and tidy as expected.

Service

I was told the car was serviced and it wasn't and it cost me money after just having the car 4 weeks

Service

Told over the phone to bring it it in, and somebody would look at it. But they didn't, only booked in for another day. So, on second visit, guy took car for a ride around the block, then said it was ok. Third visit booked in again. Fourth visit fixed

Service

Excellent service from Mr Nathan Blewit, always very helpful and efficient.

Service

Always helpful, courteous and efficient. Only slight issue is availability of courtesy cars.

Service

The employees at Marshall's. carried out the work to the highest standard but unfortunately the software update is not what you would expect from BMW and only works intermittently.

Service

Your Servicing Department colleagues are always extremely polite and helpful.

Service

Sam the receptionist was extremely helpful

Service

The guys handled everything impeccably and even cleaned the car for me as well.

Service

Staff very helpful

Service

My car was fixed all be it a day later then planned but the staff were still helpful when I first went to pick my car up and discovered it had developed a second fault meaning I had to leave it at the workshop for the night

Service

Because the staff are polite, helpful and efficient.

Service

Very impressed with the service

Service

Problem was fixed same day

Service

I had no complaints

Service

No issue with this recent visit

Service

As above

Service

Very focussed on customer service.

Service

Work carried out and explained

Service

Made to feel a valued customer

Service

Samantha is 1st class very very helpful and i always go to Scunthorpe bmw wont go any were else

Service

No Courtesy car available (AGAIN), and if i wanted one i would have to wait a month! Seems very poor considering the price i pay.

Service

Sam in the service department saved the whole situation. By the time Igot to speak to her I was in tears and she saved the day

Service

The service was completed in a good time, I have received a courtesy car and my car was cleaned which made me really happy.

Service

The quality of the brand has really come across in the experience in purchasing the car and of course the end delivery of the car it self. Fabio was excellent and the car is fantastic.

Sales

Great customer service. Feel we've been given value for money on our deal. Speedy service. Knew what we were after and found us the right car and deal for us.

Sales

We were given very clear advice at all stages and we were dealt with in a friendly and courteous manner.

Sales

The car was ready on time as promised. Ian spent a long time with us in the car going over the controls.

Sales

The dealer did everything to try and make it a problem free process although BMW did cause a delay in the delivery

Sales

The sales executive, Ian Wilkinson, was helpful, knowledgeable and efficient in getting all necessary things completed in as short a time span as possible.

Sales

Fabio listened to what we wanted which helped us make the choice The promotion of a bonus voucher 'reveal' could not be uploaded and took 10-15 min to sort Tel Communication between reception & sales got confused & wrong between purchase & collect